credit card and information safety
Q: Is it safe to use my credit card?
A: Yes, shopping at Electricbaby.com is safe. Every credit card purchase on Electricbaby.com is covered by our Electricbaby.com Safe Shopping Guarantee. See Guarantee details below.
Guarantee Details:
1. under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.0 of fraudulent charges. If your bank does hole you liable for any of this $50.00, Electricbaby.com will cover the entire liability for you, up to the full $50.00. Electricbaby.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Electricbaby.com while using the secure server.
2. in the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Q: How is Electricbaby.com so safe?
A:Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the internet.
Q: Is my personal information given to outside parties?
A: Electricbaby.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy.
your account
Q: Forgot your password?
A: Click here
Q: What payment methods do you accept?
A: A credit card is necessary for orders placed over the Internet. You can place an order online using a major credit card like American Express, Discover, Master Card or Visa. We do not currently accept PayPal.
Q: How do I change my order, billing and shipping address, or contact information?
A: Go to Your Account. You can manage your information from there. However, once your order has been processed, you will be unable to make changes and will have to wait until you receive your order to go through the exchange process.
laptop sleeve size Q: Trouble finding the correct size sleeve for your laptop?
A: Start by measuring the dimensions of your laptop. Then refer to our sizing chart to find the sleeve with interior dimensions the size of your laptop or slightly larger. If a size does not appear online, it is currently unavailable.
To request new size additions or for further help, contact frontdesk@electricbaby.com
electronic gift certificates
Q: Are gift certificates available?
A: Of course! Click here to buy an electronic gift certificate.
Q: How do I redeem an electronic gift certificate?
A: Choose your laptop gear.
Go to check out.
Enter your electronic gift certificate code.
Check out.
It’s that easy.
Keep in mind that your electronic gift certificate is like cash. It can only be used one time and if you lose it or someone else uses your code, we cannot replace it.
If you have any trouble with your code, contact frontdesk@electricbaby.com
electronic voucher
Q: How do I use an Electricbaby electronic voucher or voucher card?
A: Choose your laptop gear.
Go to check out.
Enter your electronic gift voucher code.
Check out.
It’s that easy.
Keep in mind that your electronic gift voucher is like cash. It can only be used one time and if you lose it or someone else uses your code, we cannot replace it.
links
Q: How do I get a link to Electricbaby?
A: We love links! Contact us at frontdesk@electricbaby.com for an electricbaby link icon and tell us about your site!
electricbaby family, projects and collaborations
Q: Who do I contact about a collaboration idea?
A: family@electricbaby.com The more information you provide, the easier it is for us to get what you’re talking about. Thanks!
Q: What role does Electricbaby play in Electricbaby Family projects and collaborations?
A: Every project and collaboration is unique. Some projects are funded or actually produced by Electricbaby or both. Some projects receive support from Electricbaby in addition to outside support. If the project is beyond our scope, but we are really into it, we will use all our resources to find additional support to help out.
Q: What sort of collaborations is Electricbaby interested in?
A: Electricbaby seeks artists to collaborate with on a select number of laptop sleeve designs per production run. There is a set exchange and licensing agreement with these artists.
We also commit to two or three non-profit/artist collabs per year that can come in many shapes and sizes. We like to work with non-profits that have a web presence, so that we can link to promote the project. We like to work with artists who have an urban style and the creative flexibility to apply their skills to new landscapes.
products
Q: Who makes Electicbaby products?
A: We work with friends in Bali, Indonesia for everything from screenprinting, to stitching and sewing. The people we work with are friends and collaborators, who set their own prices for their work. These people are super cool, talented and in the realm of cottage industry on the island. They’re also hip to graphic arts and you can check them out on our collaborators page.
Shipping & Order Processing
Q: When will my order be processed?
A: Most in-stock orders are processed and shipped within 1-2 business days. For US customers, we offer a same-day shipping upgrade for Overnight/Next Business Day orders placed by 3PM EST Monday - Friday.
In order for our customers to receive their product in the fastest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping or add items to an order once it has processed.
Q: Why haven’t I received my order?
A: If your order is under review, the items on your order may not be available at the time the order is released.
REASONS FOR SECURITY CHECK:
> The banking partner for the credit card you provided informed us that one or more components of the billing address that you provided in your order do not match the information in the bank’s system.
> Perhaps you moved recently and have not updated the billing address for your credit card.
> Perhaps you entered the shipping information as the billing information
> If you are a college student perhaps you entered your current address and not you’re billing address.
Click here to update your account
Q: What are shipping charges?
A: To view shipping,
Choose your merchandise
Proceed to checkout
Choose available shipping options
Your shipping charges will appear before your order is processed
***Q:WHO PAYS FOR POSTAGE
Postage for returns/exchanges are paid by you, unless the product you received was damaged or defective, in which case, Electricbaby will credit the return shipping to your payment source.
Q: What if my return is lost in the mail?
A: We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable shipment method to ensure successful delivery.
Q: The electronic gift certificate I sent was not received.
A: It may be that the recipient did not open the mail or that the mail was dropped. If the code has not been used, we can reissue the electronic gift certificate one time, to the purchaser. The purchaser then gives the code to the recipient or forwards the mail. To retrieve an electronic gift certificate code, contact gift@electricbaby.com
General
Questions or concerns?
Contact frontdesk@electricbaby.com
Q: Is it safe to use my credit card?
A: Yes, shopping at Electricbaby.com is safe. Every credit card purchase on Electricbaby.com is covered by our Electricbaby.com Safe Shopping Guarantee. See Guarantee details below.
Guarantee Details:
1. under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.0 of fraudulent charges. If your bank does hole you liable for any of this $50.00, Electricbaby.com will cover the entire liability for you, up to the full $50.00. Electricbaby.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Electricbaby.com while using the secure server.
2. in the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Q: How is Electricbaby.com so safe?
A:Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the internet.
Q: Is my personal information given to outside parties?
A: Electricbaby.com respects your privacy and is committed to protecting it. For more details, please see our Privacy Policy.
your account
Q: Forgot your password?
A: Click here
Q: What payment methods do you accept?
A: A credit card is necessary for orders placed over the Internet. You can place an order online using a major credit card like American Express, Discover, Master Card or Visa. We do not currently accept PayPal.
Q: How do I change my order, billing and shipping address, or contact information?
A: Go to Your Account. You can manage your information from there. However, once your order has been processed, you will be unable to make changes and will have to wait until you receive your order to go through the exchange process.
laptop sleeve size Q: Trouble finding the correct size sleeve for your laptop?
A: Start by measuring the dimensions of your laptop. Then refer to our sizing chart to find the sleeve with interior dimensions the size of your laptop or slightly larger. If a size does not appear online, it is currently unavailable.
To request new size additions or for further help, contact frontdesk@electricbaby.com
electronic gift certificates
Q: Are gift certificates available?
A: Of course! Click here to buy an electronic gift certificate.
Q: How do I redeem an electronic gift certificate?
A: Choose your laptop gear.
Go to check out.
Enter your electronic gift certificate code.
Check out.
It’s that easy.
Keep in mind that your electronic gift certificate is like cash. It can only be used one time and if you lose it or someone else uses your code, we cannot replace it.
If you have any trouble with your code, contact frontdesk@electricbaby.com
electronic voucher
Q: How do I use an Electricbaby electronic voucher or voucher card?
A: Choose your laptop gear.
Go to check out.
Enter your electronic gift voucher code.
Check out.
It’s that easy.
Keep in mind that your electronic gift voucher is like cash. It can only be used one time and if you lose it or someone else uses your code, we cannot replace it.
links
Q: How do I get a link to Electricbaby?
A: We love links! Contact us at frontdesk@electricbaby.com for an electricbaby link icon and tell us about your site!
electricbaby family, projects and collaborations
Q: Who do I contact about a collaboration idea?
A: family@electricbaby.com The more information you provide, the easier it is for us to get what you’re talking about. Thanks!
Q: What role does Electricbaby play in Electricbaby Family projects and collaborations?
A: Every project and collaboration is unique. Some projects are funded or actually produced by Electricbaby or both. Some projects receive support from Electricbaby in addition to outside support. If the project is beyond our scope, but we are really into it, we will use all our resources to find additional support to help out.
Q: What sort of collaborations is Electricbaby interested in?
A: Electricbaby seeks artists to collaborate with on a select number of laptop sleeve designs per production run. There is a set exchange and licensing agreement with these artists.
We also commit to two or three non-profit/artist collabs per year that can come in many shapes and sizes. We like to work with non-profits that have a web presence, so that we can link to promote the project. We like to work with artists who have an urban style and the creative flexibility to apply their skills to new landscapes.
products
Q: Who makes Electicbaby products?
A: We work with friends in Bali, Indonesia for everything from screenprinting, to stitching and sewing. The people we work with are friends and collaborators, who set their own prices for their work. These people are super cool, talented and in the realm of cottage industry on the island. They’re also hip to graphic arts and you can check them out on our collaborators page.
Shipping & Order Processing
Q: When will my order be processed?
A: Most in-stock orders are processed and shipped within 1-2 business days. For US customers, we offer a same-day shipping upgrade for Overnight/Next Business Day orders placed by 3PM EST Monday - Friday.
In order for our customers to receive their product in the fastest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping or add items to an order once it has processed.
Q: Why haven’t I received my order?
A: If your order is under review, the items on your order may not be available at the time the order is released.
REASONS FOR SECURITY CHECK:
> The banking partner for the credit card you provided informed us that one or more components of the billing address that you provided in your order do not match the information in the bank’s system.
> Perhaps you moved recently and have not updated the billing address for your credit card.
> Perhaps you entered the shipping information as the billing information
> If you are a college student perhaps you entered your current address and not you’re billing address.
Click here to update your account
Q: What are shipping charges?
A: To view shipping,
Choose your merchandise
Proceed to checkout
Choose available shipping options
Your shipping charges will appear before your order is processed
***Q:WHO PAYS FOR POSTAGE
Postage for returns/exchanges are paid by you, unless the product you received was damaged or defective, in which case, Electricbaby will credit the return shipping to your payment source.
Q: What if my return is lost in the mail?
A: We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable shipment method to ensure successful delivery.
Q: The electronic gift certificate I sent was not received.
A: It may be that the recipient did not open the mail or that the mail was dropped. If the code has not been used, we can reissue the electronic gift certificate one time, to the purchaser. The purchaser then gives the code to the recipient or forwards the mail. To retrieve an electronic gift certificate code, contact gift@electricbaby.com
General
Questions or concerns?
Contact frontdesk@electricbaby.com